An empty tank at a full villa is a genuine emergency — guests, staff, a pool and a kitchen all needing water at once. It happens most in the dry season, and it's almost always the end of a chain of small things that could have been caught earlier.
What emergency delivery can and can't do
On Samui, we can usually deliver same-day when a truck is free — but dry-season demand stretches that, which is why standing-order customers get priority. On Phangan and Koh Tao, delivery runs on ferry and boat schedules, so 'same-day, anytime' isn't something anyone on those islands can honestly promise. That reality is the whole argument for a proper storage buffer.
How properties avoid the emergency
- Storage sized to bridge realistic delivery gaps, not best-case ones
- A standing delivery order placed before the season, not during it
- The well and pump checked once before the dry months, so the weak point shows up on your terms
- On Phangan and Koh Tao, a larger buffer to absorb the crossing
If your tank is empty right now
Phone or LINE reaches us fastest — a message with your location, tank size and access lets us send the right truck without a second call. We'll tell you honestly what's possible today rather than promise a slot we can't hold. Emergency delivery is the standard rate plus a transparent call-out, never an opaque 'emergency price'.
Common questions
Do you charge more in an emergency? The basis is the standard rate plus a clear call-out for the urgency and distance — you'll know it before the truck rolls, not after.
Can a resort avoid emergencies entirely? Largely, yes — generous storage plus a standing order turns water from a recurring crisis into a scheduled line item. That's the setup we design for hotels and villas.